When are you open - I need my plant fix?

We are open Monday-Saturday 10am-6pm and Sunday 11am-5pm at our Church Street shop

We are open Monday-Saturday 10am-6pm and Sunday 11am-4pm at our Upper North Street shop.

Can I get a refund if there is something wrong with my purchase or if I change my mind?

Refunds are available for any plant or product with an obvious fault. The request must be made within 7 days via email or by phone. PLEASE NOTE- Refunds or exchanges can not be made on ‘sale’ items

Any products damaged in transit will require photos to be submitted via email. If we think they are salvageable we will provide you with return labels. If they are not we will provide a full refund, but we require the complaint to be submitted within 7 days of receiving the plant. Any return of plants within 7 days for any other reason will result in the customer paying for that return postage.

Can I cancel or amend a workshop?

You can cancel for a full refund up to 7 days before the event. Please email enquiries@betweentwothorns.com to do so.

If you have to cancel within 7 days for ANY reason (Covid symptoms included), then we will try and re-sell your tickets. If they do not sell, then we will be unable to book you onto another workshop or issue a refund. We know this sounds harsh, but unfortunately we are a small business, we will have bought fresh materials for the workshop and they will simply go to waste if you are unable to attend. However we do have a brilliant solution - which is that we would be happy to make you up a terrarium that you would have made for you to collect at your leisure! OR we can provide you with all the materials and lend you the tools for you to create your own terrarium at home, so you will not miss out.

We reserve the right to cancel the workshop at any time. In this case you will be issued a full refund or offered another workshop time.

I'm bulk buying for my office. Will you do me a sweet deal?

Naturally. Or I can do the whole lot for you, come to the premises, see the space, go back, choose appropriate plants and deliver them for you.

I want to do a workshop for just me and my pals. Can this happen?

Of course! I love doing private parties. We can get booze involved and my workshop seats 9 people. If you wanted to do it for a bigger group then I can happily come to a location of your choice.

I want a realy alternative wedding. Can you make my dreams come true?

Dream making is actually what I specialise in. There is no query to wacky or weird for me.

Help I forgot a friends birthday - can you deliver by tomorrow?

As long as the order is in by midday then I can deliver.

Can't find what you're looking for?

Send us an email and we will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at enquiries@betweentwothorns.com